Community Engagement Associate

psacard.co.jp

Santa Ana, California, United States
Base: $57,499 - $76,440; bonus/equity: not specifi...
Fully remote
Customer engagement across multiple channels
Experience with instagram facebook x twitter
Strategic communication for customer acquisition
The role is responsible for managing customer engagement and assistance across owned platforms like Instagram, X/Twitter, and Facebook while proactively resolving issues on non-owned channels

Job Summary

  • The role is responsible for managing customer engagement and assistance across owned platforms like Instagram, X/Twitter, and Facebook while proactively resolving issues on non-owned channels.
  • Candidates must be a collecting enthusiast with the ability to speak credibly with experienced collectors, journalists, and content creators in the hobby.
  • Full-time employees are eligible for health insurance, a 401(k) matching plan, flexible time-off, and discounts on select grading services.

Matching Summary

The role is responsible for managing customer engagement and assistance across owned platforms like Instagram, X/Twitter, and Facebook while proactively resolving issues on non-owned channels.

Salary

Base: $57,499 - $76,440; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k matching, flexible time-off

Skills & Requirements

Must-have

  • Customer engagement across multiple channels
  • Experience with Instagram Facebook X Twitter
  • Strategic communication for customer acquisition
  • In-person event activation experience
  • Proficiency with Sprinklr community tool

Nice-to-have

  • Genuine passion for collecting hobby
  • Knowledgeable position with experienced collectors
  • Strong relationship building skills
  • Data-driven insights for content strategy
  • Collaboration with marketing stakeholders

Key Requirements

  • 1-3 years of experience in customer engagement or social media management
  • Must live within 1-hour commuting distance to Santa Ana office for on-site work
  • Background in consumer-focused or hobby-based industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter