The role oversees ITIL-based service support and manages Unisys service delivery through processes including incident, problem, and change management
Job Summary
The role oversees ITIL-based service support and manages Unisys service delivery through processes including incident, problem, and change management.
Candidates will lead bridge meetings for major incidents to ensure a seamless environment towards quick resolution.
Success in this position requires performing post-implementation reviews and generating reports on progress against continuous service improvement initiatives.
Matching Summary
The role oversees ITIL-based service support and manages Unisys service delivery through processes including incident, problem, and change management.
Skills & Requirements
Must-have
ITIL based service support experience
Major Incident Management leadership
Root Cause Analysis documentation
Change Advisory Board facilitation
Nice-to-have
Continuous service improvement initiatives
Client-facing communication skills
Process improvement recommendations
Team training and skill elevation
Key Requirements
4-6 years relevant experience
Any degree or equivalent combination of education and experience