Service Centre Analyst (it)

Griffith University

Southport, Australia
Base: $76,126.29 - $80,321.54; super: 17%; full py...
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It support across the university
Manage and resolve service requests
Frontline customer service support
** Griffith University is seeking a Service Centre Analyst to provide IT support, focusing on customer service and technical assistance for teaching staff and students. The role involves managing service requests, troubleshooting issues, and maintaining AV equipment, while contributing to a collaborative and inclusive university culture. **

Job Summary

  • You’ll play a key role in delivering responsive, high-quality IT support across the University.
  • Provide frontline customer service support to teaching staff and students, ensuring issues are logged, communicated clearly, and resolved or escalated in a timely manner to maintain a positive learning experience.
  • This is a fixed term full time position until 26th September 2026, primarily based at Griffith University Gold Coast.

Matching Summary

Match Score: 75

** Griffith University is seeking a Service Centre Analyst to provide IT support, focusing on customer service and technical assistance for teaching staff and students. The role involves managing service requests, troubleshooting issues, and maintaining AV equipment, while contributing to a collaborative and inclusive university culture. **

Salary

Base: $76,126.29 - $80,321.54; Superannuation: 17%; Full package range: $89,067.75 - $93,976.19

Skills & Requirements

Must-have

  • IT support across the University
  • manage and resolve service requests
  • frontline customer service support
  • AV and teaching space equipment
  • maintain accurate IT service records

Nice-to-have

  • collaborative mindset
  • proactive approach to learning
  • commitment to great customer service

Key Requirements

  • Relevant qualifications and/or equivalent experience in IT support
  • Experience working in a service desk or support environment
  • Ability to prioritise and manage competing requests

Work Rights

Not specified

Tailored Resume

Cover Letter