This role is critical to the success of the sales and support processes, acting as a trusted advisor and problem-solver for both Inside and Outside Sales Teams and prospective clients
Job Summary
This role is critical to the success of the sales and support processes, acting as a trusted advisor and problem-solver for both Inside and Outside Sales Teams and prospective clients.
The work blends phone support, data validation, and coordination with supporting teams to ensure successful onboarding and ongoing support of merchant accounts.
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
Matching Summary
This role is critical to the success of the sales and support processes, acting as a trusted advisor and problem-solver for both Inside and Outside Sales Teams and prospective clients.
Skills & Requirements
Must-have
payment processing technologies
merchant onboarding processes
troubleshoot payment platforms
resolve complex problems
translate technical capabilities
manage multiple priorities
Nice-to-have
master multi-tasker
solution-oriented advisor
fast-paced environment
translation of technical concepts
handling sensitive customer issues
Key Requirements
1-3 years experience in payments, fintech, merchant services