Outreach Representative

Highmark Health

Base: $19.66 - $27.42 ph; bonus/equity: not specif...
Office-based
High school diploma or ged required
1 year community outreach experience
Strong active listening skills
Highmark Health is seeking an Outreach Representative to serve as a liaison between members and the health plan, providing telephonic support, appointment scheduling, and education on members’ rights. The role emphasizes outreach efforts to promote preventive health services and assist in grievance processes, requiring strong communication and problem-solving skills

Job Summary

  • This role serves as a liaison between members, the Health Plan, and state or federal regulators to ensure member needs are met.
  • The position involves conducting telephonic outreach to educate members on preventive health initiatives and enroll them in Disease Management Programs.
  • Employees must navigate the grievance and appeals process while demonstrating sound judgment and discretion regarding confidential member information.

Matching Summary

Match Score: 75

Highmark Health is seeking an Outreach Representative to serve as a liaison between members and the health plan, providing telephonic support, appointment scheduling, and education on members’ rights. The role emphasizes outreach efforts to promote preventive health services and assist in grievance processes, requiring strong communication and problem-solving skills.

Salary

Base: $19.66 - $27.42 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High School diploma or GED required
  • 1 year community outreach experience
  • Strong active listening skills
  • Ability to work independently
  • Knowledge of Medicaid/Medicare populations

Nice-to-have

  • Associate's degree preferred
  • Familiarity with healthcare insurance
  • Experience with care management interventions
  • Creative problem-solving abilities
  • Empathy for diverse member situations

Key Requirements

  • High School / GED education
  • 1 year in Community Outreach or Customer Service
  • No specific licenses or certifications required

Work Rights

Not specified

Tailored Resume

Cover Letter