Technical Product Service Specialist

Carrier

Base: $79,000.00 - $158,000.00 annually; bonus/equ...
Fully remote
5+ years hvac installation experience
2+ years hvac related experience
Troubleshooting hvac and refrigeration circuits
Carrier is seeking a Technical Product Service Specialist to provide remote technical support for HVAC systems, requiring a Bachelor's degree and at least 5 years of relevant experience. The role involves troubleshooting, documentation, and collaboration with internal teams, all while ensuring high customer satisfaction

Job Summary

  • Carrier is a global leader in intelligent climate and energy solutions committed to enhancing lives through innovation.
  • The role involves responding to inbound technical support calls and providing basic to intermediate troubleshooting for HVAC and refrigeration systems.
  • Employees are eligible for comprehensive benefits including health care, retirement plans, up to 15 days of paid vacation, and tuition assistance.

Matching Summary

Match Score: 85

Carrier is seeking a Technical Product Service Specialist to provide remote technical support for HVAC systems, requiring a Bachelor's degree and at least 5 years of relevant experience. The role involves troubleshooting, documentation, and collaboration with internal teams, all while ensuring high customer satisfaction.

Salary

Base: $79,000.00 - $158,000.00 annually; Bonus/Equity: Short-term cash incentives available; Benefits: Medical, Dental, Vision, Retirement, Paid Time Off, Tuition Assistance

Skills & Requirements

Must-have

  • 5+ years HVAC installation experience
  • 2+ years HVAC related experience
  • Troubleshooting HVAC and refrigeration circuits
  • Salesforce CRM proficiency
  • US citizenship or permanent residency

Nice-to-have

  • Strong problem-solving and analytical skills
  • Ability to manage multiple cases simultaneously
  • Clear professional communication with customers
  • Willingness to learn complex product systems
  • Basic knowledge of Microsoft Office tools

Key Requirements

  • Bachelor's degree required
  • 5+ years HVAC service experience
  • 2+ years HVAC related experience
  • Must be US citizen, green card holder, or permanent resident

Work Rights

Must have US citizenship, green card, or permanent resident status

Tailored Resume

Cover Letter