Retail Operations Manager

Chanel

Brazil
Implement operational processes and tools
Enhance client journey and experience
Oversee boutique operational functions
As the Operations Junior Manager, you will support operational efficiency and staff experience across our Brazilian boutiques, ultimately enhancing the client journey both during and after purchases

Job Summary

  • As the Operations Junior Manager, you will support operational efficiency and staff experience across our Brazilian boutiques, ultimately enhancing the client journey both during and after purchases.
  • You will focus on implementing processes, tools and projects aligned with CHANEL’s global vision, ensuring seamless daily operations and supporting the rollout of new boutiques in Brazil.
  • This role will act as a key reference for operational procedures, boutique systems and tools, working closely with the Fashion Director and boutique teams to deliver exceptional client experiences and operational excellence.

Matching Summary

As the Operations Junior Manager, you will support operational efficiency and staff experience across our Brazilian boutiques, ultimately enhancing the client journey both during and after purchases.

Skills & Requirements

Must-have

  • Implement operational processes and tools
  • Enhance client journey and experience
  • Oversee boutique operational functions
  • Manage inventory and stock optimization
  • Lead sustainability initiatives in retail

Nice-to-have

  • Nurture personal growth and collective progress
  • Value unique perspectives and potential
  • Promote collaborative and knowledge-sharing environment

Key Requirements

  • Minimum 2–3 years of team management experience
  • Proficiency with retail management systems
  • Fluent Portuguese and proficient English

Work Rights

Not specified

Tailored Resume

Cover Letter