[surgical Vision] カスタマー＆テクニカルサービスグループ カスタマーサービス/デジタル アナリスト

Johnson & Johnson MedTech

Chiyoda, Tokyo, Japan
Not specified
Order management using sap
Edi order handling
3rd party vendor management
Johnson & Johnson MedTech is seeking a Customer Service/Digital Analyst in Chiyoda, Tokyo, responsible for managing daily order processes, vendor relationships, and driving digital improvements. The ideal candidate should have at least five years of relevant experience, proficiency in SAP, and strong communication skills in both Japanese and English

Job Summary

  • The Customer Service Specialist is responsible for managing daily order taking, goods shipping, billing operations, and accelerating digital transfer to improve efficiency and accuracy.
  • The role involves close communication with internal and external stakeholders to establish strong trust relationships and monitor 3rd party vendor service levels.
  • Employees are expected to actively participate in projects, occasionally take leadership roles, and align with company policies guided by Our Credo.

Matching Summary

Match Score: 85

Johnson & Johnson MedTech is seeking a Customer Service/Digital Analyst in Chiyoda, Tokyo, responsible for managing daily order processes, vendor relationships, and driving digital improvements. The ideal candidate should have at least five years of relevant experience, proficiency in SAP, and strong communication skills in both Japanese and English.

Skills & Requirements

Must-have

  • Order management using SAP
  • EDI order handling
  • 3rd party vendor management
  • Digital process improvement
  • Customer communication skills
  • Data literacy and KPI understanding

Nice-to-have

  • Multilingual ability Japanese and English
  • Experience in medical environment
  • Project participation and leadership
  • Proactive problem-solving mindset
  • Strong internal and external relationship building

Key Requirements

  • At least 5 years experience using SAP
  • Deep knowledge of order management
  • Communication skills with internal and external customers
  • Multilingual ability in Japanese and English preferred
  • Experience in medical environment preferred
  • Previous project participation preferred

Work Rights

Not specified

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