Customer Service Representative

ADECCO PERSONNEL PTE LTD

Singapore, Singapore
Perform outbound calls to users
Provide first call resolution
Handle emails and chatbot responses
The role involves performing outbound calls and providing first call resolution for a public-facing hotline

Job Summary

  • The role involves performing outbound calls and providing first call resolution for a public-facing hotline.
  • Candidates must be able to handle the stress of answering calls from members of the public regarding problems and queries.
  • Responsibilities include liaising with product teams, documenting incidents, and managing responses via chatbot agents.

Matching Summary

Match Score: 85

The role involves performing outbound calls and providing first call resolution for a public-facing hotline.

Skills & Requirements

Must-have

  • Perform outbound calls to users
  • Provide first call resolution
  • Handle emails and chatbot responses
  • Manage stress of public queries
  • Liaise with support teams

Nice-to-have

  • Ability to resolve requests timely
  • Strong documentation skills
  • Effective escalation tracking

Key Requirements

  • Minimum O Level education qualification

Work Rights

Not specified

Tailored Resume

Cover Letter