Senior Manager, Customer Experience

C&S Wholesale

Houston, Texas, United States
Not specified; not specified; not specified
Account and client relationship management
Sales leadership experience
Team management and development
The Senior Manager, Customer Experience leads the CX team to improve customer relevance and fiscal health for independent and chain retailers

Job Summary

  • The Senior Manager, Customer Experience leads the CX team to improve customer relevance and fiscal health for independent and chain retailers.
  • This role requires developing strategic priorities and translating customer needs into sales opportunities while managing escalated relationships.
  • Candidates must have 7-10 years of relevant work experience in sales or customer development with a proven track record of achieving objectives.

Matching Summary

The Senior Manager, Customer Experience leads the CX team to improve customer relevance and fiscal health for independent and chain retailers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Account and client relationship management
  • Sales leadership experience
  • Team management and development
  • Contract renewal and expansion management
  • Pipeline management

Nice-to-have

  • Wholesale distributor experience
  • Strong negotiation skills
  • Problem-solving abilities
  • Goal-oriented mindset
  • Ability to influence multiple levels

Key Requirements

  • Bachelor's Degree in Business
  • 7-10 years of relevant work experience
  • Experience managing a team
  • Implementation of goal setting and accountability metrics

Work Rights

Not specified

Tailored Resume

Cover Letter