Vp, Global Service- Pharmacy Automation

BD

Durham, United States
Customer experience leadership
Service transformation strategy
Operational excellence in service
Champion a customer-centric service culture by embedding the voice of the customer and service analytics into every aspect of operations, product, and portfolio strategy

Job Summary

  • Champion a customer-centric service culture by embedding the voice of the customer and service analytics into every aspect of operations, product, and portfolio strategy.
  • Develop and execute a strategic vision for service transformation, leveraging advanced analytics, digital tools, and best practices to optimize service delivery, resource allocation, and operational efficiency across US and global teams.
  • Build and inspire high-performing, diverse teams, fostering a culture of inclusion, accountability, and continuous improvement.

Matching Summary

Champion a customer-centric service culture by embedding the voice of the customer and service analytics into every aspect of operations, product, and portfolio strategy.

Skills & Requirements

Must-have

  • Customer experience leadership
  • Service transformation strategy
  • Operational excellence in service
  • P&L ownership and growth
  • Talent development and inclusion

Nice-to-have

  • Visionary leadership
  • Driving organizational transformation
  • Inspiring high-performing teams
  • Cross-functional collaboration

Key Requirements

  • Bachelor's degree required
  • 15+ years progressive leadership experience
  • 5+ years leading global service organizations
  • Experience in regulated medical device industries
  • Willingness to travel 30-40%

Work Rights

Not specified

Tailored Resume

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