**
Danaher Corp is seeking a Service Operations Manager for Leica Microsystems, focusing on enhancing customer satisfaction and operational efficiency in the life sciences and diagnostics sectors. The role involves leading teams, driving service business growth, and implementing strategies to improve customer experience.
**
Job Summary
The Service Operations Manager is responsible for improving customer satisfaction and optimizing operational efficiency within the life sciences and diagnostics sector.
This role requires driving service business growth through strategies including contract sales, aftermarket product sales, and CP monetization while leading technical support teams.
Candidates must possess a BS degree, minimum 3 years of aftermarket service management experience, and be a Japanese native with English business proficiency.
Matching Summary
Match Score: 75
**
Danaher Corp is seeking a Service Operations Manager for Leica Microsystems, focusing on enhancing customer satisfaction and operational efficiency in the life sciences and diagnostics sectors. The role involves leading teams, driving service business growth, and implementing strategies to improve customer experience.
**
Skills & Requirements
Must-have
Aftermarket service management experience
People management experience
Japanese native language proficiency
English business level proficiency
CRM and ERP system usage
Sales principles and negotiation skills
Nice-to-have
Cross-functional leadership capabilities
Customer focus culture alignment
Continuous improvement mindset
Strategic growth planning skills
Technical support team development
Key Requirements
BS Degree required
Minimum 3 years aftermarket service management experience