As the Global Process Owner, you are the guarantor of the design, harmonization, convergence and optimization of some Customer Care processes worldwide
Job Summary
As the Global Process Owner, you are the guarantor of the design, harmonization, convergence and optimization of some Customer Care processes worldwide.
Lead multi-country transformation initiatives, identify and size performance levers, and integrate market best practices.
Define global performance indicators (KPIs) and SLAs, ensuring tracking to help prioritize improvements and report on service performance trends.
Matching Summary
As the Global Process Owner, you are the guarantor of the design, harmonization, convergence and optimization of some Customer Care processes worldwide.