Enterprise Customer Success Manager

Sedna

Singapore, Singapore
Hybrid
Manage complex high-value b2b accounts
Execute executive-level relationship building
Drive retention renewal and expansion outcomes
Sedna is seeking an Enterprise Customer Success Manager to oversee and nurture their most significant customer relationships in the maritime industry. The role requires a senior professional with extensive experience in managing complex B2B accounts, capable of driving commercial outcomes and maintaining executive-level relationships

Job Summary

  • The role involves owning a portfolio of Premier and Strategic global accounts to ensure commercial success and retention.
  • Candidates must demonstrate the ability to hold executive relationships through difficult conversations and act on risk signals before they become churn issues.
  • Success is measured by Net Revenue Retention targets, timely renewals, and generating expansion ARR in partnership with Sales.

Matching Summary

Match Score: 85

Sedna is seeking an Enterprise Customer Success Manager to oversee and nurture their most significant customer relationships in the maritime industry. The role requires a senior professional with extensive experience in managing complex B2B accounts, capable of driving commercial outcomes and maintaining executive-level relationships.

Skills & Requirements

Must-have

  • Manage complex high-value B2B accounts
  • Execute executive-level relationship building
  • Drive retention renewal and expansion outcomes
  • Conduct commercial QBRs with strategic framing
  • Monitor account health and risk signals

Nice-to-have

  • Background in shipping or maritime operations
  • Experience with Salesforce CRM tools
  • Familiarity with Mixpanel or Snowflake
  • Strong ability to anticipate market changes
  • Collaborative cross-functional coordination skills

Key Requirements

  • Significant experience managing senior level B2B accounts
  • Track record of co-owning commercial outcomes with Sales
  • Strong executive presence and structured communication skills

Work Rights

Not specified

Tailored Resume

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