Senior Fibre Engineer (west London)

M Group Telecom

west London, United Kingdom
On-site
Fibre network expertise
Technical support for service delivery
Fault investigation and resolution
You'll be the go-to expert for technical support across our service delivery teams, solving complex problems and guiding others to the right fix

Job Summary

  • You'll be the go-to expert for technical support across our service delivery teams, solving complex problems and guiding others to the right fix.
  • You will lead fault investigations, help resolve issues needing specialist knowledge, and carry out deep-dive investigations when major faults happen.
  • We offer a range of benefits including a matched pension scheme, online GP service, employee assistance programme, and a company van/vehicle.

Matching Summary

You'll be the go-to expert for technical support across our service delivery teams, solving complex problems and guiding others to the right fix.

Skills & Requirements

Must-have

  • Fibre network expertise
  • Technical support for service delivery
  • Fault investigation and resolution
  • Performance checks and validation
  • Customer complaint resolution
  • Specialist tools and equipment

Nice-to-have

  • Clear communication
  • Strong working relationships
  • Guiding and supporting others
  • Driving improvements
  • Calm under pressure
  • Organised and reliable

Key Requirements

  • Experience in fibre telecoms
  • Understanding of performance measurement
  • Ability to manage time effectively

Work Rights

Not specified

Tailored Resume

Cover Letter