Technology Manager – Customer Experience & Digital Contracting

Johnson & Johnson Innovative Medicine

Raritan, New Jersey, United States
Base: $102,000.00 - $177,100.00; bonus/equity: not...
On-site
Digital contracting capabilities
Customer self-service solutions
Api-first, event-driven, microservices patterns
Johnson & Johnson is seeking a Technology Manager for Customer Experience & Digital Contracting in Raritan, NJ, responsible for leading technology strategy and architecture in a regulated healthcare environment. The ideal candidate will have extensive IT experience, including leadership in customer experience and digital contracting

Job Summary

  • This role has end-to-end accountability for technology strategy, architecture, engineering delivery, and operations across Digital Contracting and Customer Self-Service solutions.
  • Drive applied AI/ML initiatives, including Conversational AI, LLM/RAG solutions, predictive triage, and agent frameworks.
  • Ensure CX platforms meet healthcare regulatory and compliance requirements (GxP, SOX, HIPAA, Privacy, GDPR).

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Technology Manager for Customer Experience & Digital Contracting in Raritan, NJ, responsible for leading technology strategy and architecture in a regulated healthcare environment. The ideal candidate will have extensive IT experience, including leadership in customer experience and digital contracting.

Salary

Base: $102,000.00 - $177,100.00; Bonus/Equity: Not specified; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Must-have

  • Digital Contracting capabilities
  • Customer Self-Service solutions
  • API-first, event-driven, microservices patterns
  • applied AI/ML initiatives
  • healthcare regulatory and compliance requirements

Nice-to-have

  • people leadership and selective hands-on technical engagement
  • continuous improvement culture
  • speed, innovation, and risk balance

Key Requirements

  • 8+ years of IT experience
  • 3–5 years of people leadership
  • Bachelor’s degree in computer science, Engineering, Information Systems, or related STEM field
  • Hands-on experience with Digital Contracting (e.g., Model N)
  • Exposure/experience with e-Commerce solutions (such as SAP Commerce/Hybris)

Work Rights

Not specified

Tailored Resume

Cover Letter