Customer Service Executive (12 months) (Local Bank) #JTL

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Attend phone calls and live chats
Resolve complaints at first touchpoint
Update crm system accurately
The role involves attending to customer enquiries via phone calls and live chats in a professional manner

Job Summary

  • The role involves attending to customer enquiries via phone calls and live chats in a professional manner.
  • Employees are responsible for resolving complaints and problems at the first touchpoint with good closure.
  • Candidates must update complete and accurate information on customer interactions within the Customer Relationship Management system.

Matching Summary

Match Score: 85

The role involves attending to customer enquiries via phone calls and live chats in a professional manner.

Skills & Requirements

Must-have

  • Attend phone calls and live chats
  • Resolve complaints at first touchpoint
  • Update CRM system accurately

Nice-to-have

  • Pleasant and cheerful disposition
  • Good interpersonal skills
  • Effective follow-up capabilities

Key Requirements

  • Minimum Diploma or degree holder qualifications
  • Relevant experience preferred

Work Rights

Not specified

Tailored Resume

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