To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer
Job Summary
To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.
Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.
Matching Summary
To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.
Skills & Requirements
Must-have
customer sales and service
resolving customer queries
cross selling and upselling
financial advice
customer attrition reduction
risk and governance adherence
Nice-to-have
Africa's tomorrow
customer experience focus
proactive training and development
Key Requirements
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies