The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams
Job Summary
The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams.
This position includes end-user remote support, taking phone calls, providing basic troubleshooting steps, working with the technical admin team, opening and closing tickets, reviewing emails, logging, and escalating as needed.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Matching Summary
The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams.
Skills & Requirements
Must-have
Basic troubleshooting steps
Initiate and manage tickets
Remote end-user support
Troubleshoot Windows and MAC devices
Troubleshoot printers scanners copiers VoIP phones