Bei Customer Service Consultant

Cobham

Cairo, Egypt
On-site
Handle customer queries across multiple channels
Resolve complex issues without escalation
Authorize or reject treatment requests
Cobham is seeking a Customer Service Consultant in Cairo, Egypt, to expand its customer service team. The role involves handling customer inquiries through various channels, ensuring exceptional service and resolution of issues, with a focus on fairness and customer satisfaction

Job Summary

  • You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions.
  • With full training and ongoing coaching, you’ll manage all customer types: individuals, corporates, and intermediaries.
  • We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

Matching Summary

Match Score: 85

Cobham is seeking a Customer Service Consultant in Cairo, Egypt, to expand its customer service team. The role involves handling customer inquiries through various channels, ensuring exceptional service and resolution of issues, with a focus on fairness and customer satisfaction.

Skills & Requirements

Must-have

  • handle customer queries across multiple channels
  • resolve complex issues without escalation
  • authorize or reject treatment requests
  • manage membership updates and billing inquiries
  • coordinate international medical appointments

Nice-to-have

  • putting customers first
  • delivering exceptional service
  • representing diverse backgrounds and experiences

Key Requirements

  • medical background welcome
  • treat customers fairly
  • competent to do your job

Work Rights

Not specified

Tailored Resume

Cover Letter