German-speaking Part Time L1 Support Specialist - Weekend Night Shift

UNISYS AUSTRALIA PTY LIMITED

Monthly gross 44.200 huf cafeteria; fixed extra la...
Hybrid
German c1 language proficiency
2 years service desk experience
Windows os troubleshooting skills
The role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email

Job Summary

  • The role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.
  • Employees are responsible for logging incidents, achieving First Contact Resolution, and escalating complex issues while adhering to strict SLAs and KPIs.
  • Unisys offers hybrid working options, a monthly cafeteria allowance, private health insurance, and unlimited access to online training tools.

Matching Summary

The role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.

Salary

Monthly gross 44.200 HUF cafeteria; Fixed extra language allowance; Private Health Insurance provided after 6 months

Skills & Requirements

Must-have

  • German C1 language proficiency
  • 2 years service desk experience
  • Windows OS troubleshooting skills

Nice-to-have

  • Knowledge of POS/KDS systems
  • Understanding of QSR environment
  • Strong customer service orientation

Key Requirements

  • Minimum 2 years in service desk role
  • English and German C1 level proficiency
  • Fundamental IT troubleshooting knowledge

Work Rights

Not specified

Tailored Resume

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