You will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers
Job Summary
You will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers.
The role involves creating, implementing, and reviewing field service operations strategy, driving performance through KPIs, and ensuring customer retention by delivering superior customer service.
ABB offers a comprehensive benefits package including health, life, disability, retirement plans, and paid time off, aiming to empower employees to grow skills and take on impactful challenges.
Matching Summary
You will supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers.
Salary
$100,500 - $160,800 annually; Bonus/Equity: Eligible for short-term incentive plan/annual bonus; Benefits: Health, Life & Disability, 401k, Vacation, Paid Holidays
Skills & Requirements
Must-have
Supervise service engineers and technicians
Ensure high-quality service delivery
Cost-effective service delivery
Resource planning and allocation
Adherence to safety protocols
Customer retention through service
Nice-to-have
Continuous improvement culture
Empowerment and growth opportunities
Sustainable solutions focus
Diversity and inclusion
Key Requirements
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field with 6+ years experience
Associates Degree in Electrical Theory with 8+ years of experience
High School diploma/GED with 10+ years of equivalent work/military experience
Minimum 5 years experience in critical power systems
At least 2 years leadership experience
Strong technical knowledge of UPS, generators, PDUs, and batteries
Knowledge of industry standards (NFPA, ANSI, OSHA)
Must be legally authorized to work in the US without sponsorship
Work Rights
Must be legally authorized to work in the United States now and in the future without Visa sponsorship