Base: $190,000 - $210,000; bonus: eligible under c...
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10+ years senior leadership in global contact centers
Strategic vision for customer support operations
Implementation of ai and advanced technologies
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AXS is seeking a Vice President, Contact Center to lead and enhance customer support operations, emphasizing the integration of emerging technologies, including AI. The role requires extensive leadership experience in global contact center operations and a commitment to improving customer satisfaction.
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Job Summary
The role involves developing a global contact center strategy that leverages artificial intelligence to enhance customer support models.
Candidates must manage day-to-day operations ensuring high performance, efficiency, and adherence to service standards across North America.
The position offers a comprehensive benefits package including medical, dental, vision insurance, and a 401k plan with employer match.
Matching Summary
Match Score: 75
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AXS is seeking a Vice President, Contact Center to lead and enhance customer support operations, emphasizing the integration of emerging technologies, including AI. The role requires extensive leadership experience in global contact center operations and a commitment to improving customer satisfaction.
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Salary
Base: $190,000 - $210,000; Bonus: Eligible under current bonus plan; Benefits: Medical, dental, vision, 401k match, paid time off
Skills & Requirements
Must-have
10+ years senior leadership in global contact centers
Strategic vision for customer support operations
Implementation of AI and advanced technologies
Management of North American contact center operations
Budget development and financial oversight
Nice-to-have
Experience with language translations across cultures
Background in entertainment or technology sectors
Strong interpersonal skills for stakeholder collaboration
Commitment to diversity and inclusion culture
Key Requirements
Bachelor's degree required; Master's preferred
10+ years of senior leadership experience in global contact centers