Senior Customer Success Manager

Thrive

Remote, United States
Base: $125,000-$150,000; bonus/equity: performance...
Remote
7-10 years customer success experience
Saas technology background required
Ai tool proficiency for workflows
Thrive is seeking a Senior Customer Success Manager to oversee customer relationships, ensuring successful delivery and engagement with their AI-powered behavior change technology. The ideal candidate should have extensive experience in customer success roles, particularly in SaaS, with a focus on utilizing AI to enhance service delivery

Job Summary

  • Thrive is a leading behavior change technology company founded by Arianna Huffington dedicated to ending the stress and burnout epidemic.
  • The Senior Customer Success Manager will leverage AI as a force multiplier to prepare for high-stakes executive meetings and drive renewal strategies.
  • The role offers competitive compensation ranging from $125,000 to $150,000 base salary plus performance bonus, equity, and unique wellness benefits like Thrive Time.

Matching Summary

Match Score: 85

Thrive is seeking a Senior Customer Success Manager to oversee customer relationships, ensuring successful delivery and engagement with their AI-powered behavior change technology. The ideal candidate should have extensive experience in customer success roles, particularly in SaaS, with a focus on utilizing AI to enhance service delivery.

Salary

Base: $125,000-$150,000; Bonus/Equity: Performance bonus and equity included; Benefits: Medical, dental, vision, 401(k) match, and Thrive Time PTO

Skills & Requirements

Must-have

  • 7-10 years customer success experience
  • SaaS technology background required
  • AI tool proficiency for workflows
  • Manage $100K-$5M deal sizes
  • Executive stakeholder alignment
  • Renewal and expansion strategy

Nice-to-have

  • Experience with Coda or Looker tools
  • Passion for wellbeing and neuroscience
  • Background in behavior change tech
  • Organizational excellence mindset
  • Compassionate direct feedback style

Key Requirements

  • 7-10+ years in customer success roles
  • 2+ years at a SaaS technology company
  • Hands-on experience using AI tools professionally
  • Ability to manage complex client engagements
  • Strong communication and analytical skills

Work Rights

Not specified

Tailored Resume

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