Manager, Library Services (access And User Services Circulation Manager)

artsandsciences.louisville.edu

Louisville, Kentucky, US
Fully remote
Supervise daily desk operations
Manage circulation access functions
Oversee public service desks
The overarching purpose of the position is to ensure access to high-quality library resources and services in order to advance student success and support the research mission of the university

Job Summary

  • The overarching purpose of the position is to ensure access to high-quality library resources and services in order to advance student success and support the research mission of the university.
  • This position will report to, and coordinate with, the Access Services Librarian to create department policies, procedures, training, and customer service goals.
  • Serve as primary AUS web designer and liaison for changes to the department’s pages and as the AUS emergency coordinator.

Matching Summary

The overarching purpose of the position is to ensure access to high-quality library resources and services in order to advance student success and support the research mission of the university.

Skills & Requirements

Must-have

  • supervise daily desk operations
  • manage circulation access functions
  • oversee public service desks
  • maintain library policies knowledge
  • manage statistical data collection
  • ensure compliance with accessibility standards

Nice-to-have

  • customer service experience
  • leadership experience
  • effective communication skills
  • team collaboration

Key Requirements

  • Bachelor's degree or equivalent experience
  • 4 years of relevant experience
  • 5-8 years customer service experience
  • 3-5 years supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter