Abbott is a global healthcare leader with a diverse portfolio spanning diagnostics, medical devices, nutritionals, and branded generic medicines
Job Summary
Abbott is a global healthcare leader with a diverse portfolio spanning diagnostics, medical devices, nutritionals, and branded generic medicines.
The Senior Contact Center Engineer will support operations and implementation of the Five9 cloud-based contact center platform to ensure seamless communication experiences.
Employees have access to career development, free medical coverage, excellent retirement plans, tuition reimbursement, and a supportive, diverse work environment.
Matching Summary
Abbott is a global healthcare leader with a diverse portfolio spanning diagnostics, medical devices, nutritionals, and branded generic medicines.
Salary
Base: $114,000.00 – $228,000.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement
Skills & Requirements
Must-have
Cloud contact center platform support
Five9 cloud-based contact center solutions
VoIP and telecommunication technologies
SIP trunking and routing
Technical troubleshooting and performance monitoring
Integration with CRM and IVR systems
Nice-to-have
Scripting languages knowledge
API and web services experience
Team collaboration and adaptability
Training material development
Customer-focused mindset
Key Requirements
Bachelor’s degree in Computer Science or related field
7+ years experience in cloud computing or contact center systems
Experience with cloud contact center platforms and integrations
Basic understanding of cloud platforms and networking