Guest Services Agent- Novotel Miami Brickell

Novotel Miami Brickell

Miami, FL, United States
On-site
Check-in/check-out guests courteously
Process all payments
Provide information and assistance
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements

Job Summary

  • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
  • Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador by welcoming everyone with a genuine smile and caring attitude.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

Matching Summary

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.

Skills & Requirements

Must-have

  • Check-in/check-out guests courteously
  • Process all payments
  • Provide information and assistance
  • Perform concierge tasks
  • Upsell services
  • Maintain neat and orderly control desk
  • Maintain complete knowledge of hotel features

Nice-to-have

  • Genuine smile and caring attitude
  • Work cohesively with co-workers
  • Anticipate guests’ needs

Key Requirements

  • High school graduate or equivalent
  • Some college or training in Hospitality Industry
  • Fluency in English
  • Previous experience as Front Desk Agent
  • Previous cashiering experience
  • Ability to suggestively sell
  • Previous guest relations training

Work Rights

Not specified

Tailored Resume

Cover Letter