Senior Customer Success Manager (f/m/d)

NavVis

Munich, Germany
On-site
Consultative skills for enterprise customers
Industrial use case expertise
On-site hardware training and implementation
NavVis is seeking a Senior Customer Success Manager to enhance the success of their strategic enterprise customers through consultative engagement and on-site training. The ideal candidate will have industry-specific expertise, particularly in Oil & Gas, Petrochem, or discrete manufacturing, and a strong consultative approach to foster relationships and maximize customer success

Job Summary

  • Drive success for top, strategic enterprise customers by revolutionizing industrial digitalization with cutting-edge solutions.
  • Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases to maximize their success with NavVis solutions.
  • Enable customers to use hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions.

Matching Summary

Match Score: 85

NavVis is seeking a Senior Customer Success Manager to enhance the success of their strategic enterprise customers through consultative engagement and on-site training. The ideal candidate will have industry-specific expertise, particularly in Oil & Gas, Petrochem, or discrete manufacturing, and a strong consultative approach to foster relationships and maximize customer success.

Skills & Requirements

Must-have

  • Consultative skills for enterprise customers
  • Industrial use case expertise
  • On-site hardware training and implementation
  • Digital factory adoption consultation
  • Cross-functional team collaboration

Nice-to-have

  • Entrepreneurial mindset
  • Customer community facilitation
  • Industry-specific marketing initiatives

Key Requirements

  • 3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting
  • Experience serving Oil & Gas, Petrochem, or discrete manufacturing customers
  • Industry experience relevant to industrial digitalization, manufacturing, or 3D scanning technologies
  • Strong consultative approach
  • Technical affinity with complex hardware and software systems
  • Excellent problem-solving and communication skills
  • Proactive, structured, and entrepreneurial mindset

Work Rights

Not specified

Tailored Resume

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