Base: $22.00 - $26.00 usd ph; bonus/equity: not sp...
Fully remote
High-volume customer inquiry management
Social media platform engagement
On-site festival problem solving
Insomniac produces some of the most innovative, immersive music festivals and events in the world, captivating senses with state-of-the-art lighting, pyrotechnics, and sound design
Job Summary
Insomniac produces some of the most innovative, immersive music festivals and events in the world, captivating senses with state-of-the-art lighting, pyrotechnics, and sound design.
The Community Engagement Coordinator handles high-volume fan inquiries across social media and email, ensuring timely responses and escalating issues as needed while working closely with multiple internal teams.
This role requires working on-site at festivals, including overnight and off-hours shifts, and supports broader community engagement efforts by identifying fan sentiment trends and assisting with post-event insights.
Matching Summary
Insomniac produces some of the most innovative, immersive music festivals and events in the world, captivating senses with state-of-the-art lighting, pyrotechnics, and sound design.
Salary
Base: $22.00 - $26.00 USD per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
High-volume customer inquiry management
Social media platform engagement
On-site festival problem solving
Overnight and off-hours work
Electronic music and festival culture knowledge
Nice-to-have
Passion for dance music
Meticulous attention to detail
Copywriting and grammar proficiency
Trend awareness in social media
Team onboarding and training support
Key Requirements
2+ years customer service experience
Knowledge of Facebook, Twitter, Instagram, YouTube, TikTok