Manager Platform Engineering- It Service Management

Newrez

**
Servicenow platform operations
Itil-based practices implementation
Cmdb data quality management
** Newrez is seeking a Manager for Platform Engineering in IT Service Management, focusing on leadership and improvement of ITSM platforms and processes. The ideal candidate will have experience in ITSM practices, particularly with ServiceNow, and a strong ability to lead teams while fostering a culture of operational excellence. **

Job Summary

  • The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes.
  • The company invests in employee growth, wellbeing, and ability to make an impact through superior service and innovative solutions.
  • Benefits include medical, dental, vision insurance, a 401(k) retirement plan with employer match, and paid parental leave.

Matching Summary

Match Score: 75

** Newrez is seeking a Manager for Platform Engineering in IT Service Management, focusing on leadership and improvement of ITSM platforms and processes. The ideal candidate will have experience in ITSM practices, particularly with ServiceNow, and a strong ability to lead teams while fostering a culture of operational excellence. **

Skills & Requirements

Must-have

  • ServiceNow platform operations
  • ITIL-based practices implementation
  • CMDB data quality management
  • Change Enablement process ownership
  • Incident & Problem Management leadership

Nice-to-have

  • Strong verbal communication skills
  • Consultative and collaborative work style
  • High learning agility for new systems
  • Ability to manage multiple priorities
  • Comfortable working with ambiguity

Key Requirements

  • Bachelor's degree in computer science or related field
  • 6-8 years of professional experience
  • 1+ year of leadership experience
  • Experience leading ITSM or operations teams

Work Rights

Not specified

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