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ServiceNow is seeking a Sr. Delivery Acceleration AI Engineer to design and develop AI-powered solutions that enhance customer implementation processes. The role involves optimizing AI agents for generating ServiceNow configurations and requires both deep technical expertise in AI systems and a strong understanding of professional services delivery.
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Job Summary
This role focuses on building AI agents that automate ServiceNow configuration and generate production-ready outputs in hours instead of weeks.
The engineer must possess deep expertise in prompt engineering techniques such as chain-of-thought reasoning and structured output generation.
Success requires balancing technical depth in AI/LLM systems with practical business acumen regarding professional services go-to-market motions.
Matching Summary
Match Score: 75
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ServiceNow is seeking a Sr. Delivery Acceleration AI Engineer to design and develop AI-powered solutions that enhance customer implementation processes. The role involves optimizing AI agents for generating ServiceNow configurations and requires both deep technical expertise in AI systems and a strong understanding of professional services delivery.
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Skills & Requirements
Must-have
5+ years software engineering experience
2+ years LLM and prompt engineering
Python or JavaScript/TypeScript proficiency
ServiceNow platform architecture knowledge
Professional services delivery operations understanding
API design and system integration skills
Nice-to-have
Experience with autonomous code generation systems
Background in management consulting
Familiarity with ServiceNow implementation methodology
Knowledge of AI ethics and responsible AI practices
ServiceNow platform certifications (CSA, CIS)
Experience with enterprise estimation tools
Key Requirements
5+ years experience in software engineering or AI/ML
2+ years hands-on experience with large language models
Proficiency in Python, JavaScript, or TypeScript
Understanding of ServiceNow data models and configuration patterns