Sales Operations Lead

Hiscox

Boston, MA, US
Base: $90k-$120k; bonus/equity: not specified; ben...
Hybrid
7+ years sales operations experience
Manage daily sales delivery operations
Workforce planning and staffing forecasts
The role is accountable for operational execution, team management, workforce planning, and ensuring the sales engine meets targets

Job Summary

  • The role is accountable for operational execution, team management, workforce planning, and ensuring the sales engine meets targets.
  • Candidates must manage daily performance metrics including queues, schedules, SLAs, and KPIs while overseeing internal or SGS delivery teams.
  • Hiscox offers a comprehensive benefits package including 401(k) matching, 24 PTO days, and a paid sabbatical after five years of service.

Matching Summary

The role is accountable for operational execution, team management, workforce planning, and ensuring the sales engine meets targets.

Salary

Base: $90k-$120k; Bonus/Equity: Not specified; Benefits: 401(k) matching, health insurance, 24 PTO days

Skills & Requirements

Must-have

  • 7+ years Sales Operations experience
  • Manage daily sales delivery operations
  • Workforce planning and staffing forecasts
  • Vendor management for SGS teams
  • QA framework and compliance ownership

Nice-to-have

  • Insurance industry experience preferred
  • Strong people leadership and coaching
  • Data-driven problem solving skills
  • Comfortable leading through change
  • Customer-first decision making

Key Requirements

  • 7+ years in Sales Operations or Contact Center Operations
  • Experience managing daily operations at scale
  • Familiarity with WFM, QA frameworks, CRM/telephony systems

Work Rights

Not specified

Tailored Resume

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