Service Resolution Representative

Live Nation Entertainment

Melbourne, Australia
Onsite
Resolve customer issues
Liaise with internal departments
Handle problematic calls
The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans

Job Summary

  • The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans.
  • Being a Service Resolution Team member is about building fan trust by finding resolutions in an ever-changing environment.
  • We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

Matching Summary

The function of the Service Resolution Team (SRT) is to be the ultimate stop in providing solutions for our fans.

Skills & Requirements

Must-have

  • Resolve customer issues
  • Liaise with internal departments
  • Handle problematic calls
  • Monitor mailboxes and queues
  • Provide high level of service
  • Work rotating roster

Nice-to-have

  • Proactive problem-solving approach
  • Positive friendly can-do attitude
  • Passion for live entertainment
  • Embrace change and adapt
  • Build strong rapport

Key Requirements

  • Ticketmaster applications knowledge desirable
  • Strong understanding of Ticketmaster business
  • Customer service background
  • Manage multiple tasks
  • Flexibility to work any shift
  • Police clearance check required

Work Rights

Not specified

Tailored Resume

Cover Letter