Digital Training And Knowledge Analyst; Cat Customer Support

Caterpillar of Australia

Peoria, Illinois, United States
Base: $97,530.00 - $158,480.00; bonus/equity: ince...
Develop training materials and content
Identify training needs and strategy
Liaison with 3rd party training resources
Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do but also about each other

Job Summary

  • Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do but also about each other.
  • Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers.
  • Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

Your Work Shapes the World at Caterpillar Inc., joining a global team who cares not just about the work we do but also about each other.

Salary

Base: $97,530.00 - $158,480.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, Health Lifestyle Programs, EAP, Voluntary Benefits, Career Development, Disability, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Develop training materials and content
  • Identify training needs and strategy
  • Liaison with 3rd party training resources
  • Create customer experience foundation training
  • Analyze and validate business requirements
  • Track and monitor progress via metrics

Nice-to-have

  • Proactively develop personal digital acumen
  • Collaborate with internal departments and SMEs
  • Support digital projects across business units
  • Reinforce digital awareness globally

Key Requirements

  • Four-year degree with progressive training experience
  • Proven experience in a contact center environment
  • Demonstrated knowledge of adult learning techniques
  • Knowledge of Microsoft Word, PowerPoint, Excel, and Co-Pilot
  • Experience with Contact center tools like Salesforce or Microsoft Dynamics 365
  • Solid understanding of the Business Process Outsourcing industry

Work Rights

Not specified

Tailored Resume

Cover Letter