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ITCAN PTE. LIMITED is seeking an EUC Desktop Engineer in Singapore to provide first-contact desktop support to customers. The role involves resolving IT issues, managing software compliance, and ensuring customer satisfaction through effective incident management.
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Job Summary
This position serves as the primary contact point for customers to resolve a range of IT topics and issues.
The role involves guiding the team to confirm problem validity and researching known solutions for escalated incidents.
Responsibilities include performing system imaging, managing asset inventories, and ensuring compliance with software licenses and operational standards.
Matching Summary
Match Score: 75
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ITCAN PTE. LIMITED is seeking an EUC Desktop Engineer in Singapore to provide first-contact desktop support to customers. The role involves resolving IT issues, managing software compliance, and ensuring customer satisfaction through effective incident management.
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Skills & Requirements
Must-have
Resolve escalated desktop support incidents
Perform system imaging and re-imaging
Manage asset inventories
Document standards and procedures
Nice-to-have
Guide team members on complex issues
Maintain customer satisfaction and SLA expectations