Customer Care Executive

SGS Australia Pty Ltd

Klang, Malaysia
On-site
Inbound customer telephone support
Customer interaction recording
Business inquiry handling
Interact with customers via inbound telephone calls to provide information and assistance while maintaining high levels of customer service

Job Summary

  • Interact with customers via inbound telephone calls to provide information and assistance while maintaining high levels of customer service.
  • Build and proactively manage trust relationships with key accounts and identify new business opportunities beyond clients' core business.
  • Comply with SGS Code of Integrity and Professional Conduct and uphold health, safety, and environmental policies at all times.

Matching Summary

Interact with customers via inbound telephone calls to provide information and assistance while maintaining high levels of customer service.

Skills & Requirements

Must-have

  • Inbound customer telephone support
  • Customer interaction recording
  • Business inquiry handling
  • Collaboration with internal teams
  • Trust relationship management
  • Debtors collection assistance

Nice-to-have

  • Positive attitude to learn
  • Creative and innovative teamwork
  • Good communication and interpersonal skills
  • Ability to coordinate and motivate
  • Acts quickly and decisively

Key Requirements

  • Minimum 5 years experience in documentation
  • Understanding of standard operating procedures
  • Fluent spoken Mandarin
  • STPM, Diploma or equivalent education
  • Basic English and national language proficiency

Work Rights

Not specified

Tailored Resume

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