Customer Success Manager

AfterShip Ltd

Toronto, Canada
Base: not specified; bonus/equity: included in ote...
On-site
3-5 years customer success experience
Manage 50+ account portfolio
Experience with planhat or gainsight
The role involves managing a strategic book of 100+ accounts by balancing automated efficiency with high-touch executive interventions

Job Summary

  • The role involves managing a strategic book of 100+ accounts by balancing automated efficiency with high-touch executive interventions.
  • AfterShip is a Great Place to Work Certified company transforming the global eCommerce landscape with over 20,000 businesses relying on its platform.
  • Employees enjoy flexible remote-first work setups, unlimited PTO, healthcare from day one, and competitive compensation ranging from CAD $95,000 to $114,000 OTE.

Matching Summary

The role involves managing a strategic book of 100+ accounts by balancing automated efficiency with high-touch executive interventions.

Salary

Base: Not specified; Bonus/Equity: Included in OTE range CAD $95,000 - $114,000; Benefits: Healthcare, retirement match, unlimited PTO

Skills & Requirements

Must-have

  • 3-5 years Customer Success experience
  • Manage 50+ account portfolio
  • Experience with Planhat or Gainsight
  • Drive Net Dollar Retention (NDR)
  • Conduct Quarterly Business Reviews

Nice-to-have

  • Builder mentality for workflow creation
  • Strategic mindset for business pain points
  • Ability to pivot between automated and executive engagement
  • Passion for eCommerce mission

Key Requirements

  • 3-5 years in Customer Success or Account Management
  • Experience managing 50+ accounts
  • Comfort using CS platforms like Planhat or Gainsight

Work Rights

Not specified

Tailored Resume

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