Lead Customer Service Representative

The Pet Palace

Wescott Acres, SC, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
On-site
Leading by example
Handling escalated client issues
Touring new clients
Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The role requires a passionate individual who excels in customer service and can manage a variety of tasks in a fast-paced pet care environment

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who is part host, part handler, part operations wizard, and 100% pet-passionate.
  • This role involves leading by example, handling escalated client issues with empathy, and training and mentoring new CSRs.
  • Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.

Matching Summary

Match Score: 85

Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The role requires a passionate individual who excels in customer service and can manage a variety of tasks in a fast-paced pet care environment.

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance (1 pet), PTO for full-time employees

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • keeping the lobby clean and welcoming

Nice-to-have

  • pet-obsessed professionals
  • part host, part handler, part operations wizard
  • cool under pressure
  • team-person all rolled into one

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter