Head Of Service Branch Elgin, Il - North America

GEA

Elgin, Illinois, United States
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Service level agreements execution
Sales and gross margin targets
Customer satisfaction and retention
** GEA is seeking a Regional Service Manager for their Elgin, Illinois location, responsible for leading field service teams and ensuring high customer satisfaction. The role demands strong management skills, field service experience, and the ability to effectively liaise with both customers and internal teams. **

Job Summary

  • The Regional Service Manager leads and directs the day-to-day activities of the field service teams operating within the region, responsible for execution of Service Level Agreements, sales/gross margin targets, and customer satisfaction/retention.
  • Key responsibilities include managing service schedules, liaising with customers, providing technical support, and leading/managing human resources through training, coaching, development, and motivation.
  • GEA offers comprehensive benefits including medical, dental, and vision coverage from day one, paid holidays, PTO, 401(k) employer match, tuition reimbursement, and a wellness incentive program.

Matching Summary

Match Score: 75

** GEA is seeking a Regional Service Manager for their Elgin, Illinois location, responsible for leading field service teams and ensuring high customer satisfaction. The role demands strong management skills, field service experience, and the ability to effectively liaise with both customers and internal teams. **

Skills & Requirements

Must-have

  • Service Level Agreements execution
  • Sales and gross margin targets
  • Customer satisfaction and retention
  • Field service repair and maintenance
  • Manage service schedules
  • Human resource management

Nice-to-have

  • International collaboration opportunities
  • Stimulating work environment
  • Personal growth and development
  • Strong ethical standards

Key Requirements

  • Minimum five years in field service management
  • Demonstrated success in field service management
  • B.S. or equivalent degree in related field
  • Authorized to work in the U.S. without sponsorship

Work Rights

Authorized to work in the U.S.

Tailored Resume

Cover Letter