Base: $100,000 - $150,000; bonus/equity: not speci...
Not specified
Hands-on technical experience in ucaas
Experience with complex contact center platforms
Expertise in ai and automation integration
RingCentral is seeking a Senior Subject Matter Expert (SME) in Customer Experience who will handle complex engagements in cloud communications, particularly focusing on AI-driven solutions. The ideal candidate will have extensive experience in UCaaS/CCaaS environments, demonstrating technical expertise and leadership in high-stakes customer accounts
Job Summary
RingCentral is building the future of AI-powered business communications.
The Senior SME handles the most technically demanding engagements and serves as a domain authority.
The company offers a comprehensive benefits package and values diversity in its workforce.
Matching Summary
Match Score: 85
RingCentral is seeking a Senior Subject Matter Expert (SME) in Customer Experience who will handle complex engagements in cloud communications, particularly focusing on AI-driven solutions. The ideal candidate will have extensive experience in UCaaS/CCaaS environments, demonstrating technical expertise and leadership in high-stakes customer accounts.
Salary
Base: $100,000 - $150,000; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, and more
Skills & Requirements
Must-have
Hands-on technical experience in UCaaS
Experience with complex contact center platforms
Expertise in AI and automation integration
Nice-to-have
Ability to engage with C-suite audiences
Experience in multi-workstream engagements
Strong communication and collaboration skills
Key Requirements
Minimum 8–12 years of relevant experience
Advanced degree in a relevant field preferred
Platform certifications at an advanced level preferred