Application Support & Client Success Analyst

Amadeus Data Processing GmbH

Taguig, Philippines
Hybrid
Incident management
Service restoration
Performance monitoring
Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues

Job Summary

  • Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues.
  • Drives initiatives to improve customer experience and satisfaction.
  • Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential.

Matching Summary

Manages client expectations and ensure satisfaction through timely delivery of services and resolution of issues.

Skills & Requirements

Must-have

  • Incident management
  • Service restoration
  • Performance monitoring
  • Airline operations understanding
  • Customer service delivery

Nice-to-have

  • Conflict management
  • Multi-cultural environments
  • High-pressure situations
  • Digital transformation initiatives

Key Requirements

  • University degree in Engineering, IT, Computer Science
  • Minimum 2 years of experience in Airline IT
  • Proven background in Application Support
  • Deep knowledge of the Travel Industry
  • Excellent communication skills
  • Willing to work hybrid
  • Occasional weekend work

Work Rights

Not specified

Tailored Resume

Cover Letter