Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd; bonus/equity: m...
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Design and run global adoption programs
Integrate programs into gtm and cs operating model
Define program-level kpis and measurement frameworks
** Workday is seeking an Adoption & Retention Programs Lead to establish a new function within their Customer Success Center of Excellence. The role involves designing and executing programs to enhance customer adoption, retention, and overall satisfaction while working collaboratively across various teams. **

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, reporting to the Sr. Director of Customer Success Innovation.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking an Adoption & Retention Programs Lead to establish a new function within their Customer Success Center of Excellence. The role involves designing and executing programs to enhance customer adoption, retention, and overall satisfaction while working collaboratively across various teams. **

Salary

Base: $169,800 USD - $254,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits

Skills & Requirements

Must-have

  • design and run global adoption programs
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • mitigate risk and protect revenue integrity
  • simplify processes and scale through platforms
  • drive innovation, pilots, and continuous improvement

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • integrity, empathy, and shared enthusiasm
  • meaningful work with Workmates
  • trust to take risks

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption and/or retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter