Senior Officer / Officer, Customer Contact Centre (hotline)

Prudential

Hong Kong, Hong Kong
Handle customer inquiries
Resolve customer dissatisfaction
Proactively build trust
Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner

Job Summary

  • Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner.
  • Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.
  • We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

Matching Summary

Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner.

Skills & Requirements

Must-have

  • Handle customer inquiries
  • Resolve customer dissatisfaction
  • Proactively build trust
  • Microsoft Office proficiency
  • Customer focused and result oriented

Nice-to-have

  • Work with diverse backgrounds
  • Adapt to changes
  • Enjoy working with people

Key Requirements

  • Tertiary education
  • Passed IIQE Paper 1, 3 and 5
  • 5 years of experience in Customer Service / Call Centre
  • Good written/spoken English and Chinese (including Putonghua)

Work Rights

Not specified

Tailored Resume

Cover Letter