In_senior Manager_agentic Contact Center Delivery__gcc_advisory_mumbai

263

Mumbai, India
Ai-led contact center transformation
Chatbots and voicebots
Real-time agent assist
Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs

Job Summary

  • Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.
  • Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting.
  • At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.

Matching Summary

Partner with sales teams to lead end-to-end presales activities including discovery, solution design, demos, proposals, and commercial inputs.

Skills & Requirements

Must-have

  • AI-led contact center transformation
  • Chatbots and voicebots
  • Real-time agent assist
  • Speech and interaction analytics
  • Client stakeholder management
  • Contact center operations expertise

Nice-to-have

  • Leading platforms experience
  • Enterprise RFPs and complex deals
  • Excellent communication and presentation skills
  • Storytelling abilities

Key Requirements

  • 8 -15 years of experience
  • Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields
  • Proven experience managing client stakeholders
  • Strong understanding of project delivery models

Work Rights

Not specified

Tailored Resume

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