Patient Contact Center Scheduler

Franciscan Alliance Inc

Greenwood, Indiana, US
Manage inbound and outbound calls
Accurately scheduling patients
Assess caller's needs
The Patient Contact Center Scheduler I is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments

Job Summary

  • The Patient Contact Center Scheduler I is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments.
  • In this role you will act as a first point of contact for patients/customers and assists with matching patients/customers' needs to the appropriate provider or resource.
  • Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community.

Matching Summary

The Patient Contact Center Scheduler I is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments.

Skills & Requirements

Must-have

  • Manage inbound and outbound calls
  • Accurately scheduling patients
  • Assess caller's needs
  • Escalate clinical inquiries appropriately
  • Understand specialized PEAC processes

Nice-to-have

  • Compassionate patient care
  • Promoting health and wellness
  • Innovation, compassion, and excellence

Key Requirements

  • High School Diploma/GED
  • 1 year Healthcare contact center experience
  • 1 year ambulatory or acute clinic experience
  • 1 year physician office experience

Work Rights

Not specified

Tailored Resume

Cover Letter