Customer Success Manager

REA Group

Sydney, Australia
Hybrid
Customer success strategy
Customer lifecycle management
Product training delivery
As the Customer Success Manager, you play a pivotal role in driving long-term success and retention for our small-to-mid-sized customer base

Job Summary

  • As the Customer Success Manager, you play a pivotal role in driving long-term success and retention for our small-to-mid-sized customer base.
  • You’ll build trusted relationships, ensure adoption, and deliver measurable outcomes that strengthen customer loyalty and business growth.
  • The REA experience includes a hybrid and flexible approach to working, flexible leave options, and a commitment to Diversity, Equity, and Inclusion.

Matching Summary

As the Customer Success Manager, you play a pivotal role in driving long-term success and retention for our small-to-mid-sized customer base.

Skills & Requirements

Must-have

  • Customer Success strategy
  • customer lifecycle management
  • product training delivery
  • customer health monitoring
  • retention strategy development
  • upsell revenue generation

Nice-to-have

  • high performance culture
  • purpose driven collaboration
  • innovative proptech platform
  • energy and passion for service
  • trust-focused mentality

Key Requirements

  • 2+ years experience in Technology or Realestate
  • Experience in Customer Success or Account Management
  • Demonstrated experience developing plans
  • Proven track record building relationships
  • Ability to work autonomously

Work Rights

Not specified

Tailored Resume

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