Family Experience Specialist

Children's Healthcare of Atlanta

Atlanta, Georgia, US
Customer service strategies
Process improvement strategies
Customer interaction management
Contributes to the execution of Children’s service vision and strategies by partnering with campus leaders to ensure a customer experience that is seamless, consistent and special

Job Summary

  • Contributes to the execution of Children’s service vision and strategies by partnering with campus leaders to ensure a customer experience that is seamless, consistent and special.
  • Analyzes data (i.e. customer satisfaction survey results), observes and shadows in service areas, and identifies opportunities for service improvement.
  • Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.

Matching Summary

Contributes to the execution of Children’s service vision and strategies by partnering with campus leaders to ensure a customer experience that is seamless, consistent and special.

Skills & Requirements

Must-have

  • customer service strategies
  • process improvement strategies
  • customer interaction management
  • project development and management
  • customer process redesign
  • data analysis for improvement

Nice-to-have

  • human relations and teamwork
  • personal adaptability
  • listening skills
  • service leader persuasion

Key Requirements

  • 3 years progressive experience
  • Bachelor's degree in business or related field

Work Rights

Not specified

Tailored Resume

Cover Letter