Amanresorts International Pte. Ltd is seeking an experienced Reservations Manager to oversee their Central Reservations Team in Sri Lanka. The role involves managing daily reservation activities, ensuring high-quality guest engagement, and driving team performance in a luxury hospitality environment
Job Summary
Oversee the integration of reservations activity into broader commercial initiatives, ensuring execution readiness for campaigns, group bookings, and high-value guest segments.
Manage daily reservation activity across voice, email, and digital channels, ensuring timely, personalized, and brand-aligned responses to all inquiries.
Provide structured feedback and coaching to team members to uphold luxury communication standards and service consistency.
Matching Summary
Match Score: 85
Amanresorts International Pte. Ltd is seeking an experienced Reservations Manager to oversee their Central Reservations Team in Sri Lanka. The role involves managing daily reservation activities, ensuring high-quality guest engagement, and driving team performance in a luxury hospitality environment.
Skills & Requirements
Must-have
Manage daily reservation activity
Oversee group lead conversion
Ensure accurate system usage
Uphold luxury communication standards
Collaborate with Revenue Management
Nice-to-have
Drive innovation and excellence
High-touch guest engagement
International team structure experience
Key Requirements
8–10 years in reservations, inbound sales, or guest services