Customer Success Manager, German Speaker

MongoDB

Frankfurt, Germany
On-site
Customer success technical product
Account management skills
Technical account management
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges

Job Summary

  • Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
  • In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
  • Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy.

Matching Summary

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.

Skills & Requirements

Must-have

  • Customer Success technical product
  • account management skills
  • technical account management
  • customer health and revenue realization
  • advocating on behalf of customers
  • act with high level of autonomy
  • bilingual English and German

Nice-to-have

  • entrepreneurial mindset
  • team player and collaboration
  • prior exposure to database technology
  • passion for technology
  • thrive with ambiguity

Key Requirements

  • 7+ years experience in Customer Success
  • 4+ years accountable for customer health
  • Forbes Global 2000 customers experience
  • Bilingual English and German

Work Rights

Not specified

Tailored Resume

Cover Letter