Front Office Supervisor 前厅部主管

Four Seasons Hotels & Resorts

Tianjin, China
Guest check-in and check-out
Customer complaint resolution
Handling guest inquiries
Provide services to guests according to the operational goals and service standards set by the Four Seasons Group and the hotel

Job Summary

  • Provide services to guests according to the operational goals and service standards set by the Four Seasons Group and the hotel.
  • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Offers competitive salary, wages, and a comprehensive benefits package, excellent training and development opportunities, and employee discounts.

Matching Summary

Provide services to guests according to the operational goals and service standards set by the Four Seasons Group and the hotel.

Skills & Requirements

Must-have

  • Guest check-in and check-out
  • Customer complaint resolution
  • Handling guest inquiries
  • Financial transaction processing
  • Computer system utilization

Nice-to-have

  • Genuine heart and luxury service
  • Creating lasting impressions
  • Exceptional guest experiences
  • World-class employee experience

Key Requirements

  • Bachelor above education background
  • 2-3 Years experience as a front office supervisor
  • Proven interpersonal skills
  • Excellent English proficiency
  • Excellent Mandarin and English proficiency
  • Work authorization in China required

Work Rights

Work authorization in China required

Tailored Resume

Cover Letter